Website Terms of Use
The Pool Store, Inc.
Effective date: October 22, 2026.
1. About these terms
These terms apply to your use of thepoolstoreinc.com, operated by The Pool Store, Inc. ("The Pool Store," "we," "us," or "our"). The website provides information about our store, products, and services and lets you request information or contact our team. Please read these terms before using the website. If you do not agree to them, please stop using the website; you may contact us by telephone instead.
Our Privacy Policy explains how we handle information associated with the website and related inquiries. Reading these terms or sending an inquiry does not, by itself, enroll you in marketing messages.
2. Inquiries, estimates, and appointments
The website accepts quote requests and service inquiries. It does not accept online orders or payments. Please do not enter credit card numbers, bank account details, passwords, or other sensitive information in a contact form.
Submitting a form, requesting a quote, or receiving an automatic acknowledgment does not place an order, reserve a product, confirm an appointment, or create a service agreement. Our team will discuss the appropriate next step and confirm any agreed arrangements separately.
Estimates and scheduling depend on the requested work, site conditions, measurements, product availability, access, weather, and other relevant details. Please review the scope, price, timing, and any exclusions in your individual proposal or agreement before authorizing work.
3. Products, pricing, and separate agreements
We work to keep website information accurate, but descriptions, prices, promotions, model details, and availability can change or contain errors. Contact our team to confirm current information before making a decision. A website photograph or product description does not guarantee that a particular model, color, pattern, accessory, or installation option is available or included in a quoted price.
Project photographs show past work or examples. Your pool, hot tub, site, materials, and finished appearance may differ. Screens and lighting may also affect the way colors and patterns appear.
Purchases and services are governed by the applicable accepted proposal, order, service agreement, warranty, and other transaction-specific documents. Those documents control the particular transaction if they conflict with general website information. These website terms do not create or change a deposit, payment, cancellation, return, refund, or warranty policy, and do not remove rights provided by law.
4. Pool and hot tub information
Website content is general information. It is not an inspection of your property, a determination that water or equipment is safe, or a substitute for the applicable manufacturer's instructions, product labels, professional assessment, or supervision of swimmers.
Pool and hot tub conditions vary. Follow applicable product instructions and obtain advice specific to your equipment and conditions before undertaking maintenance, chemical treatment, installation, or repair. Contact forms are not monitored as an emergency service. For an emergency, contact the appropriate emergency service directly.
5. Responsible use and information you provide
Use the website lawfully. Do not attempt unauthorized access, interfere with its operation, introduce harmful code, send fraudulent or abusive messages, impersonate another person, or use the website to infringe another person's rights.
Please provide accurate information and only send material you are authorized to share. Avoid including unrelated personal information about other people. We may use the details, photographs, and documents you provide to review your inquiry, prepare a response, and arrange requested work, as described in the Privacy Policy. Sending material for an inquiry does not grant us permission to publish your private information or use your photographs in advertising.
6. Website content and outside links
The website's original text, design, logos, and photographs belong to The Pool Store or are used with permission. Manufacturer names, trademarks, and other third-party material belong to their respective owners. You may view, download, or print reasonable portions for your personal planning and reference. Other use requires permission from the relevant rights holder, except where permitted by law.
Links to manufacturers, catalogs, maps, financing providers, or other outside services are provided for convenience. Those services have their own terms and privacy practices. We do not control their content or operation, and a link does not guarantee their products, information, or services.
Google Maps address suggestions
Address suggestions in our opening, closing and property-service inquiry forms use Google Maps. Your use of this feature is subject to the Google Maps/Google Earth Additional Terms of Service and Google Privacy Policy. Review and correct your service address before sending a request. A suggested address does not confirm that it is within our service area or that an appointment is available.
7. Website availability and limits
We provide the website on an "as available" basis and do not guarantee uninterrupted access, error-free content, or that the website will meet every user's needs. We may update, suspend, or discontinue website features. Please contact us if you need help accessing information.
To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising solely from the use of, or inability to use, this website. This provision concerns website use; it does not replace the terms of an actual sale or service agreement or exclude liability, warranties, or consumer rights that cannot lawfully be excluded or limited.
8. Changes and applicable law
We may revise these terms and will identify the revised effective date on this page. Changes apply prospectively and do not, by themselves, change an existing accepted order or service agreement.
Virginia law governs these website terms, subject to any consumer protections that apply regardless of a choice of law. If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.
9. Contact us
The Pool Store, Inc.
2370 George Washington Memorial Highway, Hayes, VA 23072
Phone: (804) 642-5194
Email: Contact@ThePoolStoreInc.com